Customize Your PC

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    Overview

    Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:

    Gift cards

    Downloadable software products

    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted:

    Book with obvious signs of use

    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    Any item that is returned more than 30 days after delivery

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return your product, you should mail your product to: {physical address}.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?

    Contact us at {email} for questions related to refunds and returns. Added: We are your one stop shop for all computer services ranging from computer repairs and maintenance, support and training. We are also offer wide range of services of your PC and Laptop, we can provide you with quality service that you can depend on. We guarantee our work and offer a very fast service. We are very experienced with all sorts of computers and repair all brands of PC and Laptop.